Signing in
Your first sign-in
New accounts are created for you, so you don't sign up. You'll get a welcome email inviting you to set a password. Once it's set you're taken to the sign-in screen.
During UAT the dashboard is at tvnz-uat.tvbeat.com. Once it goes live it moves to tvnz.tvbeat.com, and your login carries over unchanged.
Signing in day to day
Enter your email address and password.
If your organisation has two-factor authentication enabled, you'll then be asked for a verification code, sent to your email address. Enter it to finish signing in.
If you can't get in
| Problem | What to do |
|---|---|
| Forgotten password | Use the forgot password link on the sign-in screen |
| No welcome email | Check spam, then ask your administrator to re-send the invitation |
| Code doesn't arrive | Wait a moment and request another; check spam |
| Account locked or unrecognised | Contact your administrator, or support@tvbeat.com |
Changing your password
Once signed in, open the account menu at the top right of the dashboard and choose Change password. See Your account.
Related
- Finding your way around — where everything is once you're in
- FAQ: getting in — welcome emails, codes and locked accounts